Privacy policy

This policy explains how Bharosha Chat (“we”, “us”), which operates Preen, handles your information. We collect only what we need to let you book a chair and to run the service for salons.

• Your name and phone number, given when you confirm a booking.
• Your booking details — the salon, services, staff, date and time, and your booking code.
• For salon owners: salon name, address, staff, services, hours, UPI ID and name for accepting payment, and GSTIN.
• Basic technical data needed to run the app, such as your device type and app version.

• To create and manage your bookings and show them to the salon you booked with.
• To send you confirmations, reminders and updates on WhatsApp about your booking.
• To help salons run their day and, where relevant, send you a GST invoice from the salon.
• To keep the service secure, prevent misuse and meet our legal obligations.

We use WhatsApp to verify your number and to send booking confirmations, reminders and invoices. These are service messages related to your booking, not marketing.

We share your booking details with the salon you book with, so it can serve you. We use trusted service providers (for example, hosting, messaging and payment processors for our own subscription billing) who process data on our behalf. We do not sell your personal information. We may disclose information if required by law.

You pay salons directly for services; we do not store your card, bank or UPI credentials for those payments. Subscription payments made to us by salon owners are handled by a third-party payment processor, which handles the payment details under its own security standards.

We keep your information for as long as needed to provide the service and to meet legal, tax and accounting requirements, then delete or anonymise it.

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe.

You can ask us to access, correct or delete your personal information, subject to legal limits. To make a request, contact us using the details below.

If you have any concern or complaint about your information, contact our grievance officer at support@bookpreen.com. We are Bharosha Chat, Vadodara, Gujarat, India. We will respond within the timelines required by Indian law.

We may update this policy from time to time. We will post the updated version here with a new date.