Refund and cancellation policy

The only payments made to Bharosha Chat are subscription fees from salon owners for using Preen. This policy applies to those subscription payments.

Customers pay salons directly for haircuts, treatments and other services — in cash, by card, or by scanning the salon’s own UPI QR. Preen never receives or holds this money. Any refund or cancellation for a service is a matter between the customer and the salon, under the salon’s own policy. Preen does not process refunds for services.

A salon owner can cancel their subscription at any time. When you cancel, your plan stays active until the end of the month you have already paid for, and it is not renewed after that. Cancelling stops future charges.

Subscription fees are billed monthly and are non-refundable. We do not refund the month already paid, whether or not the service was used during that month. There are no part-month or pro-rata refunds.

If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us and we will look into it. Where a refund is due for a genuine billing error, we will process it to the original payment method, usually within 5 to 7 working days.

Preen is currently free for salons during the pilot, so no subscription is charged yet. This policy applies once paid plans begin.

For any question about a subscription charge, email support@bookpreen.com.